Help

What payment methods do you accept?
We accept Visa, MasterCard, and American Express. In addition to Credit Cards, we also accept PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

When will my credit card be charged?
For ebooks available now, your credit card will be charged the day after your purchase has been placed. For pre-ordered ebooks, your credit card will be charged when the ebook becomes available for download.

Do I have to pay sales tax?
KeiterBennett charges applicable sales tax based on the consumers billing address and the location of our webstore. For example, a U.S. resident purchasing from KeiterBennett.com will be charged the applicable state and local taxes.

Why am I not able to purchase some products that I see listed on the site?
KeiterBennett has the rights to sell e-books in specific markets. Not all books are available in all locations.

What is your store's return policy?
KeiterBennett does not accept returns for digital products. If you have encountered a problem with your e-book download that is not addressed in these FAQs then please contact Customer Service.

How do I cancel my order?
Purchases made which are available for immediate download cannot be cancelled. Only purchases that have been pre-ordered may be subject to cancellation.
If you paid by credit card, and need to cancel your order please contact Customer Service. Please remember to include your order number for faster service.

What is KeiterBennett’s e-book security policy?
KeiterBennett e-books are secured. This means that consumers can download purchased e-books to a limited number of ereader devices and the e-books cannot be shared, copied, pasted, or printed.