Frequently Asked Questions

Standard US shipping typically takes 5–10 business days. Expedited options are available at checkout. International shipping usually takes 10–21 days depending on destination.

Yes — free standard shipping on all US orders over $35. The discount applies automatically at checkout.

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on your location and order weight.

You'll receive a tracking number by email once your order ships. You can also log in to your account to check your order status.

We process orders quickly, so changes may not always be possible. Contact us as soon as possible with your order number and we'll do our best to help.

Yes. Several titles are available in eBook format. Where an eBook edition exists, you'll see the option on the product page.

A novel in verse is a complete, full-length story told through connected poems rather than traditional prose chapters. Every stanza moves the plot and carries emotion. Our middle grade NIV titles are especially popular with reluctant readers. See our Novel in Verse page for more.

Book 1 of the Kizzy Kloo Mystery Series is a free digital download. Click "Download Free" on the product page and proceed through checkout — no payment required.

Currently, our books are primarily available through this website. We're working on expanding retail availability. Sign up for our newsletter to be notified when that changes.

We accept returns of undamaged physical books within 30 days of delivery. eBooks are non-refundable. To start a return, contact us with your order number.

Please contact us with a photo of the damage and your order number. We'll send a replacement at no charge.

No — KeiterBennett is a family-owned press that exclusively publishes work written by members of our own family. We don't accept submissions from outside authors.

Yes — both virtual and in-person. Visit our For Schools & Libraries page and fill out the inquiry form to get started.

We have Young Adult, Epic Fantasy, and additional Mystery titles actively in progress for 2026–2027. Sign up for our newsletter or visit the relevant genre pages to be notified when new titles drop.

We love hearing from readers about what they'd like to see from us. While we can't promise to write on request, reach out — we genuinely read all our messages.